Materi
CRM and Business Goals
Ika Nurul Faradillah - CRM Fazz Financial
Pada materi ini, kita akan mempelajari tentang CRM and Business Goals. Lebih lanjut, kita akan mempelajari tentang activation, retention, resurrection, engagement dan customer lifetime value. Setelah mempelajari materi ini, kita dapat memahami bagaimana manajemen hubungan pelanggan (CRM) berkontribusi langsung terhadap pencapaian tujuan bisnis.
Akan Didapatkan
Rekomendasi Kelas Lainnya
Pelajari skill melalui serial short video + mini quiz dengan learning path dan topik yang terstruktur.
Customer Relationship ManagementPortfolio Project
4
4.945
4,62
1
CRM and Business GoalsPortfolio Project
4
6.859
4,62
2
CRM ImplementationPortfolio Project
4
7.671
4,6
3
CRM Journey MappingPortfolio Project
1
4.595
4,63
4
Customer Lifecycle ManagementPortfolio Project
1
1.661
4,58
5
Promotional Campaign ManagementPortfolio Project
4
1.507
4,51
6
Customer Feedback Management (Part 1)Portfolio Project
1
1.344
4,56
7
Customer Feedback Management (Part 2)Portfolio Project
1
1.271
4,54
8
Creating User Journey & CRM PlanPortfolio Project
5
1.422
4,56
9
Project: CRM for General & Specific FunnelPortfolio Project
2
1.252
4,57
10
Project: CRM for Funnel ImprovementPortfolio Project
2
1.425
4,57
11
Creating Hypothesis & A/B Testing for CRMPortfolio Project
2
1.365
4,54
12
Creating Report & Analyze the CRM StrategyPortfolio Project
2
1.712
4,58
13
